[Last updated December 2019]
We collect, hold, use and disclose personal information for the purpose of letting you know about our products and services. You may receive updates from us from time to time. We do not sell or give away access to the personal information you provide to us.
You can browse our online services anonymously, although cookies may collect data including your IP address. However, once you access our services, for example by completing your details to receive our free report, at that point we will collect your personal information.
Collecting personal information
At all times we aim to only collect the minimum information we need for the services we are providing. For example, if you download our free report, we will collect and use your name and email address. As you would expect, the more involved you are with us, the more information about you we will collect. The kind of information we collect includes:
- your full name
- your email address
- your phone number
- when you are looking to invest in property
- how much you are interested in investing in property
The main way we collect personal information about you is when you give it to us, for example:
- when you contact us
- when you download a report from us
- when you take up membership
- when you submit information to our online services
- when you ask for access to information we hold about you
You agree that we may retain any of your personal information indefinitely, although we are not obliged to do so.
If you provide us with a testimonial, you give us your consent for the use of your name to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. You also consent to our editing of your testimonial for length, grammar or other reason, provided that we do not change the sentiment of what you have said.
We aim to only collect information directly from you. We may automatically collect certain data from you as you use our online services by using cookies and similar technologies.
We may receive data from third parties such as analytics providers like Google, advertising networks such as Facebook, information providers such as Google, providers of technical, payment and delivery services, such as data brokers or aggregators.
This information forms part of the personal information described in this policy. We will not intentionally collect personal information that is not intentionally disclosed by you.
Social Networking Services and links to other websites
We may provide links to other websites or use social networking services such as Twitter and Facebook to communicate with the public about our work. When you communicate with us using our social media pages we may also have access to and collect information you have shared on those platforms publicly, such as your location. These sites have their own privacy policies. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.
Collecting sensitive information
We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.
We use a range of tools provided by third parties including our online services host, third party service providers and search engine browsers to collect or view access and traffic information for statistical, reporting and maintenance purposes. Third party providers have their own privacy policies. We also may also use tracking pixels, cookies and session tools to improve your experience when accessing our online services.
The data collected by cookies does not usually identify you but may be combined with other information to identify you. If we identify you using information from cookies, we may use that information to track how you use our online services and send you information more specific to your needs, or to invite you to purchase our services.
The kind of information that can be collected includes:
- device specific information such as mobile network information,
- server logs including your IP address, the times you use our services and system activity,
- location information including IP address, GPS, and Wi-Fi access points,
- local storage availability.
We use the information for advertising and remarketing and to help to track your use of our online services to improve your user experience and the quality of our services.
To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.
Security and overseas recipients
We are committed to ensuring that your information is secure to industry standards however no system can be 100% secure and, provided we have acted in accordance with this policy, we are not responsible for loss you may suffer should your personal information be unlawfully accessed. Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis.
For example, our business is in Australia, our users are in various countries and our data storage is managed by third party providers and processing and storage is completed via datacentres not necessarily in Australia. Not all countries have the same level of privacy protection as the country within which you reside. You acknowledge and agree to our processing of personal data across international borders in this way. We will do our best to ensure your data is protected to a similar standard as set out in this policy by using third party providers with similar privacy protections however we are not responsible for our third-party providers.
We will also take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, unlawful or accidental destruction, modification or disclosure. To prevent unauthorised access or disclosure we use firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
Our main business premises are located in Australia.
DISCLAIMER: While we do our best to ensure the security of your data, no storage is 100% secure and we cannot guarantee the safety of your data. If you feel this is not sufficient, please do not provide us with your personal information, or, if you have already provided personal information, please contact us and we will securely destroy it.
Our third party providers include:
- Google https://www.google.com/
- Active Campaign https://www.activecampaign.com/
- Whooshkaa https://www.whooshkaa.com/
- Thrive Cart https://thrivecart.com/
- Cloudways https://www.cloudways.com/en/
- Convertbox https://www.convertbox.com/
- Notion https://www.notion.so/
Wherever possible, we seek to have data stored in Australia rather than overseas. However, your data may still be stored overseas as a result of our use of these business partners.
We will provide you with the opportunity to opt-in to receive information about our products or services. You can change your preferences at any time. All emails will also have an unsubscribe function within the email so you can easily manage your preferences.
If you continue to receive communications you have unsubscribed from, please contact us using our contact details in the schedule at the end of this policy and we will remedy the problem.
Use and Disclosure
The information that we collect about you is used for providing you with any report you have requested, providing you with weekly email updates, sharing information about available deals or information memorandums and assessing whether or not you may be interested in investing in one of our property development deals.
We do not publish your personal information. We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities for the purpose of obtaining advice.
Accessing and correcting your personal information
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights), however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. For record keeping purposes, we will record and store all information exchanged during an exercise of your rights under this clause.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you request to have your information erased (also known as the right to be forgotten), we will, if appropriate, delete your personal information from our active business operating system. Your personal information will however continue to be stored within our backup(s) as we are unable to delete specific items from our backup. It will be deleted at the next scheduled backup deletion. We will keep a log of your request to be forgotten so that, should our backup be used to restore our operating system while your personal information is still stored, your personal information will again be removed from our active system upon restoration.
Please let us know if you have any requests, feedback or concerns regarding the way we manage your personal data by contacting [email protected]. We will respond to your contact within 30 days. If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at https://www.oaic.gov.au.